WiFi

At Nationalpark Chalets, you not only enjoy peace and nature but also a fast and reliable internet connection. Thanks to our own fiber optic connection, our network works smoothly and without problems – ideal for sharing photos of the beautiful surroundings or relaxing with your favorite series.

You can connect to our network for free: wifi@nationalpark The password? Welcomehome!

Whether you are working, streaming, or just staying online with friends and family, you are always connected with us. Enjoy surfing! 🌐✨

Besides the National Park Wi-Fi network, each chalet has its own Wi-Fi network. These networks are officially owned by the respective chalet owner. If the password for this network is not explicitly provided in the accommodation, we are unfortunately unable to share the password.

We kindly ask for your understanding and recommend using the National Park Wi-Fi network, which is available to all guests in the park. Should you have any further questions or need assistance with connecting, please don’t hesitate to contact us!

Bed- en Badlinnen

With your reservation, a linen package is booked per guest. This linen package includes: a made-up bed upon arrival, a large towel, and a small towel.

In your chalet, we make the beds for the number of guests specified at the time of booking. Does your chalet have more beds than guests? Then these beds will remain unmade unless you specifically request otherwise. Of course, the remaining beds can also be made up for an additional fee. Just let us know!

Booking a Baby Cot or High Chair Traveling with a little one? For children up to 3 years old, you can book a baby cot including bed linen and towels for €25. We also have an extra high chair available for €10. If you let us know before your stay, we will ensure it is ready upon your arrival.

Need Extra Linen or Towels? Do you need extra bed linen or towels during your stay? You can easily pick these up at the reception or order them through our delivery service.

Household Items

Upon arrival in your chalet, we ensure that you feel right at home. Therefore, tea towels, toilet rolls, and garbage bags are provided, sufficient for the first few days of your stay. Additionally, you will receive a handy service set at check-in, which includes dishwasher tablets, laundry capsules, hand soap, all-purpose cleaner, and other basic necessities.

Missing something? Ran out of toilet paper? No worries! You can buy everything at one of the nearby supermarkets. You can also visit our own shop next to the reception for the most essential items.

Heating

In our chalets, we ensure that you can enjoy a pleasantly warm atmosphere upon arrival. The underfloor heating is pre-set for you, so you feel right at home.

The heating is easy to operate via the switches on the wall. The normal setting we use is between 2 and 3 (approximately 21-22 degrees Celsius). Since it is underfloor heating, it may take a little longer for a room to get warmer when you set the thermostat higher. We kindly ask you not to set the thermostats above level 4. This helps prevent system overload and contributes to a sustainable and comfortable heating experience for everyone.

For extra ambiance and warmth, you can also light the fireplace. Enjoy the crackling fire and the coziness it brings – the perfect addition to your winter stay!

Do you have questions about using the heating or the fireplace? Our team is always ready to help.

Fireplace

In your chalet, you will find a wood-burning fireplace – perfect for relaxing by a crackling fire after a day in the mountains. The wood is already prepared for you, partly by the fireplace and partly by the outside wall of your chalet. The use of the fireplace and the wood is included in your booking.

Need extra wood? Just let us know via WhatsApp: 📞 +43 664 357 2101, and we will arrange it for you.

The usage instructions for the fireplace are posted in the living room.

Tips for Safe and Efficient Use:

• Open the Damper: Make sure the damper is open before lighting the fire.
• Lighting: Use fire starters and no liquids. Start with small logs and add larger ones once the fire is burning well.
• Glass Door: Close the door once the fire is burning well, but be careful – the glass door can get very hot!
• Safety: Do not put too many logs in the fireplace at once; they can roll out. Also, watch out for sparks and extinguish them immediately if they land on the floor.
• Always Be Careful: Be extra vigilant if there are children nearby.

Sauna and Sauna Emergency Button Relaxing in Your Own Sauna

Your chalet is equipped with a private sauna, perfect for unwinding after an active day in the mountains. Depending on the size of the sauna, there is room for 2 or more people to enjoy together.

The use of the sauna is free. The on and off switch is located outside the sauna. Please note that the sauna needs to warm up before use. The user instructions are located above the control panel of the sauna. For infusion oil, you can visit the shop at the reception.

Enjoy a moment for yourself or together, and let the warmth relax your muscles! 🌿✨

Sauna and Sauna Emergency Button

Relaxing in Your Own Sauna

Your chalet is equipped with a private sauna, perfect for unwinding after an active day in the mountains. Depending on the size of the sauna, there is room for 2 or more people to enjoy together.

The use of the sauna is free. The on and off switch is located outside the sauna. Please note that the sauna needs to warm up before use. The user instructions are located above the control panel of the sauna. For infusion oil, you can visit the shop at the reception.

Enjoy a moment for yourself or together, and let the warmth relax your muscles! 🌿✨

Emergency Button In the sauna, there is an emergency button, which is very sensitive! We would like to remind you that this should only be used in an emergency. If the button is pressed without an emergency, we are forced to charge the costs of EUR 100 for resetting the fire alarm system.

Technical Services

At Nationalpark Chalets, we aim to make your stay as comfortable as possible. Should you experience any technical issues in your chalet during your stay, our team is ready to resolve them quickly and efficiently.

Whether it's a problem with the heating, a household appliance not working, or questions about the equipment in the chalet, our technical service is happy to assist you. You can reach us via the reception or by calling us directly.

In case of emergencies, you can always contact the reception at:
📞 +43 664 357 2101

Check-out

Handover of Your Chalet at Check-out

We kindly ask you to leave the chalet broom clean. This means:

• The chalet must be free of waste.
• Please remove the bed linen from the beds and collect it in the hallway.
• Ensure that the dishwasher has run and is emptied.
• Turn off electrical appliances where necessary and check that windows and doors are closed.
• Do not forget to empty the refrigerator and the trash bins.

If the chalet is not left broom clean, we are unfortunately forced to charge additional cleaning costs. These are calculated on an hourly basis (EUR 55 per hour) and deducted from the deposit.

Waste Please consider separating waste. Separate containers are available for each chalet. The small trash cans with colored lids (paper/cardboard, plastic, metal) must be emptied into the waste collection stations. These can be found next to chalet 63, opposite chalet 45, diagonally opposite chalet 14, and next to chalet 7. Please deposit glass in the glass containers located in the parking lot opposite the chapel.

Your chalet must be free of waste upon departure, the green containers emptied, and the glass waste disposed of. We will take care of the gray containers for you.

If waste is not or not properly disposed of, we are forced to charge costs for this.